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Posts Tagged "Business Coach. Business"
For the last couple of years I have been doing some work with a great guy named Kevin Behr who wrote The Phoenix Project. He works in the space of IT and continuous improvement and helps organizations get better at what they do. One of the ways they get better fast is to control Work in Progress or WIP, which led me to the concept of “Kanban” (rhymes with bonbon) and I’ve been curious about it for a while now. What’s a Kanban, you might ask… Here’s what Wikipedia has to say: Kanban (かんばん(看板)?) (literally signboard or billboard) is a scheduling system for lean and just-in-time (JIT) production.[2]Kanban is a system to control the logistical chain from a production point of view, and is not an inventory control system. Kanban was developed by Taiichi Ohno, at Toyota, to find a system to improve and maintain a high level of production. Kanban is one method through which JIT is achieved.[3] Kanban became an effective tool in support of running a production system as a whole, and it proved to be an excellent way for promoting improvement. Problem areas were highlighted by reducing the number of Kanban in circulation. That all sounds great for manufacturing, right? But why would I want a personal Kanban? I asked Kevin for a book recommendation to further explore the Kanban concept and he recommended Personal Kanban: Mapping Work | Navigating Life by Jim Benson. It is about using a Kanban system to help organize the complex and disparate tasks we all juggle. That is why last night I woke up in the middle of the night and spent a couple of hours creating my own personal Kanban. This book is almost diabolically simple and yet offers a solution to the management of life’s complexity by “managing work.” This idea of calling the complex lists of tasks in my life “work” helps me think about them in a new way. The book suggests we can only focus on one task at a time, thus we should only be actually working on a small number of tasks at any...
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If I had to pick a most favorite restaurant in the world, I think this would be it. It isn’t fancy or even innovative. It is always the same, never changing. And yet, when someone does something this well, why would they need to change? They are completely dependable, fabulously delicious, spicy, flavorful and amazing. When I was at the University of New Mexico over 20 years ago, I ate there a lot. It was cheap, delicious, and a pretty good place to study. Now, I often wake up on Saturday morning and wish for a Frontier Restaurant breakfast burrito. This morning during a visit to Albuquerque, I got my wish. I woke up and made my way to the Frontier on Central Avenue. It was as good as I remember—it always is. The building itself is iconic. Rumor is they bought it during the Vietnam War era when anti-war protesters were smashing all the windows on Central Ave. and real estate prices plummeted. The restaurant takes up an entire city block right across the street from the University of New Mexico which has about 30,000 students. It has 7 rooms. The loudest room is the front where you order at the counter. I stood around trying to get a table in the front room. I wanted it for the people watching. I scored! Back further in the restaurant the rooms get progressively quieter with student study groups working in the very back. The walls are covered in tacky southwestern art including several paintings of John Wayne. It is fantastically visually stimulating. It is not unusual to see a homeless guy sitting at a table next to business men in suits. On this Saturday morning, the restaurant was pretty full. Everyone loves the Frontier. There seems to be a magical flow that no matter how full it is, you can always get a table. I am sure they have figured out how to make this work. People order at the counter and always find a...
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What’s the difference between maintenance and progress in business? When I’m doing the day-to-day operations of my business, I’m just maintaining. If I step outside of the day-to-day and develop a vision of how to make the business better, then I am making progress. The same is true at my house and in my garden. Sometimes I am making the property “better.” Occasionally we add something new or improve the property in some way. This year I added some lovely flower boxes in all the windows. One year we installed a larger hot water heater so we stopped running out of hot water. Sometimes we don’t do anything to make the property better–like the year we went on sabbatical and didn’t do all the little projects we usually do to make our home feel good. But aren’t most of the tasks maintenance, really? If we spend a year without doing any big projects, even if I continue fixing or improving routine things, then the paint will be a year older, things will be a little more worn. No big projects mean the house looks older and older, it just doesn’t stay the same. I believe a similar reality applies to leadership and people development in organizations, too. Taking a year away from developing people doesn’t leave you where you were, it takes you backward–just a little. Skills become a little less current, the dialogue in the organization gets a little more stale, and people have a little more distance from company values and purpose. Having learning projects engages staff, channels their energy, and keeps them moving forward. I know the philosophy for many in this economic downturn has been “all hands on deck.” Focus has been on sales and marketing, and on bringing in as much business as possible. I hope the time has come to look around to see how to tend to the people in the organization. How can their development support the bottom line? What are the projects your house needs...
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